Available for remote work

Senior Administrative Assistant,
Executive Virtual Assistant
& Customer Support Rep.

Six years of delivering high-standards executive and administrative support across complex, multi-stakeholder environments. Organised, dependable, and committed to keeping every operation running smoothly so that leaders can focus on what matters most. Open to fully remote and contract roles globally, with flexible availability across time zones.

Work with me → View work samples

Misturah
Ibrahim

Senior Administrative Assistant · Executive Virtual Assistant · Customer Support Representative · Lagos, Nigeria

Years experience

450+

Stakeholders managed

Executives supported

100%

Remote-ready

Google Workspace HubSpot CRM Asana Notion Slack Zendesk

About me

Precision, ownership,
and reliable delivery.

I am Misturah Ibrahim, a Senior Administrative Assistant and Executive Virtual Assistant based in Lagos, Nigeria, with over six years of professional experience supporting senior executives in demanding, high-stakes environments. My career foundation was built at a Private Educational Institution in Lagos, where I began as an Administrative Assistant and was promoted to Senior Administrative Assistant — a recognition earned through consistent performance, meticulous attention to detail, and a genuine commitment to ownership.

Over those six years, I managed communications and day-to-day operations for more than 450 stakeholders, including executives, government representatives, vendors, and members of the wider institutional community. I supported three senior executives simultaneously, handling their calendars, correspondence, travel, and confidential records with the professionalism and discretion that their roles required.

In 2026, I completed certifications in Virtual Assistance, CRM, and Remote Work through AQskill, and I am currently completing a B.Sc. in Biology at the University of Lagos, expected to graduate in 2027. I bring the same discipline and thoroughness I developed in institutional administration to remote and international client work — delivering support that is reliable, proactive, and always ahead of schedule.

🏆

Promoted at a Private Educational Institution, Lagos

Advanced from Administrative Assistant to Senior Administrative Assistant for consistently exceeding expectations, working independently, and taking full ownership of complex responsibilities.

🎯

Trusted to support three executives at once

Managed overlapping schedules, inboxes, and priorities for three senior leaders simultaneously, ensuring nothing was missed and all communications were handled with care and accuracy.

🌍

Built for remote from the ground up

Certified in Virtual Assistance, CRM, and Remote Work in 2026. Active on Upwork and other remote-work platforms. Trained in async communication and actively building international client experience.

Education & Certifications

Formal training and credentials

B.Sc. Biology (in progress)

University of Lagos

2027

Virtual Assistance

AQskill

Apr 2026

CRM

AQskill

Apr 2026

Remote Work Strategy

AQskill

Apr 2026

Executive Virtual Assistant Course

Young Nigeria Works · Jobberman x She Leads Africa

Jun 2026

Virtual Assistant Training Cohort

NTTS · MicroTech Africa

May 2026

Work history

Experience

Over six years of progressive administrative and executive support, now extended into remote and international client work.

Jul 2026 — Present

Internship (ongoing)

Project Management Associate — Remote Internship

Excelerate · Supported by Saint Louis University

Completing a structured project management internship covering project planning, stakeholder coordination, and delivery tracking, supported academically by Saint Louis University.

Project management Stakeholder coordination Remote internship

May 2026

Certification completed

Virtual Assistant Training Cohort

NTTS · MicroTech Africa

Completed a structured, stage-based virtual assistant training program covering executive support deliverables, tool demonstrations, and professional communication, through to Stage 5.

Virtual assistance Executive support Professional training

Jun 2026

Certification completed

Executive Virtual Assistant Course

Young Nigeria Works · Jobberman x She Leads Africa

Completed a certified course covering the core skills of executive virtual assistance, including administrative support, communication, and remote work best practices.

Executive virtual assistance Certification

Mar 2026 — Present

Freelance

Executive Virtual Assistant & Customer Support Representative

Independent · Remote · International clients

Providing executive assistant, virtual assistant, and customer support services to founders, small businesses, and growing teams on a remote basis. Engagements include inbox and calendar management, customer query resolution, CRM maintenance, research, and administrative coordination. Platforms include Upwork, among others, serving clients across the United States, United Kingdom, and Europe.

Remote VA Executive assistance Customer support CRM management International clients Upwork

2021 — Apr 2026

Previous role

Senior Administrative Assistant ↑ Promoted

Private Educational Institution · Lagos, Nigeria

Promoted from Administrative Assistant following a consistent record of independent performance and exemplary attention to detail. Provided comprehensive executive support to three senior leaders simultaneously, managing their calendars, travel arrangements, correspondence, and confidential documentation. Served as the primary point of contact for over 450 stakeholders including government representatives, vendors, and institutional community members. Oversaw day-to-day office administration, coordinated events and meetings, and maintained accurate records across all departments.

Executive support Calendar management Stakeholder communications Travel coordination Vendor management Document control Office administration

2019 — 2021

Previous role

Administrative Assistant

Private Educational Institution · Lagos, Nigeria

Provided full administrative and secretarial support to the leadership team, managing diaries, inboxes, and meeting logistics across a large and structured institutional environment. Developed strong competencies in professional written communication, records management, and multi-stakeholder coordination, forming the foundation that led to promotion within one year.

Administrative support Inbox management Diary management Meeting coordination Records management

Credentials

Certificates

Formal certifications completed across 2026, each verifiable through the issuing platform.

🎓 Jun 2026

Executive Virtual Assistant Course

Young Nigeria Works · Jobberman x She Leads Africa

Presented by Afolashayo Ajayi, Programs Manager, and Iquo Oyekunle, Head of Operations and Programs

🎓 Apr 2026

Professional Virtual Assistance Course

AQskill

Instructor: Hammed Oladipo · Certificate ID 270498A199021 · Verified at aqskill.org/verify

🎓 Apr 2026

Customer Relationship Management

AQskill

Instructor: Fibi Justus · Certificate ID 1425A199021 · Verified at aqskill.org/verify

🎓 Apr 2026

The Remote Job Blueprint: From Beginner to Ready-to-Hire

AQskill

Instructor: Hammed Oladipo · Certificate ID 381629A199021 · Verified at aqskill.org/verify

Toolkit

Skills & tools

Every tool and platform I work with, organised by category. Tools learned or expanded in 2025 and 2026 are marked accordingly.

Core strength Learned 2025/26 Currently expanding Proficient

📬 Communication & collaboration

Google Workspace Slack Microsoft 365 Zoom Microsoft Teams Calendly Loom Fathom Otter.ai

📋 Project & task management

Asana Notion Trello ClickUp Monday.com Airtable Linear

📊 CRM & customer support

HubSpot Zoho CRM Salesforce Zendesk Freshdesk Intercom CRM workflow design

⚡ Automation & no-code

Zapier Make (Integromat) MCP connectors Workflow automation Basic scripting logic

🎨 Content & design tools

Canva Mailchimp Buffer Hootsuite Gamma Scribe

🤖 AI tools

Claude ChatGPT AI prompt design AI-assisted research Automation workflows

🔒 Security, docs & file management

Google Drive Dropbox Bitwarden PandaDoc Hunter.io Microsoft SharePoint

✍️ Core administrative skills

Executive support Calendar management Inbox triage Professional writing Travel & logistics Vendor coordination Document management Meeting preparation Expense management Data entry and reporting

What I offer

Services

Everything I can take off your plate — delivered with professionalism, discretion, and consistent follow-through.

📅

Calendar & diary management

End-to-end scheduling across time zones — meeting coordination, conflict resolution, preparation briefs before every call, and structured follow-up after.

📬

Inbox management

Triage, prioritise, draft, and respond to correspondence on your behalf. Clean inbox architecture and organised labelling so nothing important is ever missed.

💬

Customer support

Handle inbound customer enquiries via email, live chat, or helpdesk. Empathetic, professional responses that resolve issues and maintain your brand reputation.

📋

Project & task coordination

Maintain task boards, track deadlines, prepare meeting agendas, capture minutes, and follow up on outstanding actions so nothing falls through the cracks.

✈️

Travel & logistics coordination

Research and book flights, accommodation, and ground transport. Prepare comprehensive travel packs so executives arrive fully prepared and on time.

📊

CRM management

Set up, maintain, and optimise CRM records, pipelines, and contact databases in HubSpot, Salesforce, or similar platforms. Clean data leads to better decisions.

📝

Document drafting & formatting

Write and format SOPs, reports, memos, correspondence, meeting summaries, and presentations — structured, polished, and ready to use.

🔍

Research & reporting

Conduct structured research on topics, competitors, vendors, or prospects. Deliver concise, well-organised summaries that support informed decision-making.

🤝

Vendor & supplier coordination

Liaise with vendors, follow up on contracts, track deliverables, and manage supplier relationships on your behalf — professionally and without the back-and-forth.

💰

Expense & invoice management

Track business expenses, reconcile receipts, process invoices, and maintain organised financial records for easy review and reporting.

📣

Social media & content support

Schedule posts, manage a content calendar, draft captions, and maintain a consistent online presence across platforms — so your voice stays active even when you're busy.

⚡

Workflow & process support

Map recurring tasks, identify inefficiencies, and build cleaner processes that save time and reduce errors across your operations.

Portfolio

Work samples

A selection of work samples demonstrating the quality and range of support I provide.

BEFORE

AFTER

63 unread → Inbox zero 5 labels created

Email management

Inbox triage — before & after

Transformed a 63-email unread inbox into a fully organised system using five colour-coded Gmail labels: Urgent, Action Required, Awaiting Response, FYI Only, and No Action Needed. Result: inbox zero.

Trello board showing Executive Operations Weekly Board with five columns: Backlog, To Do, In Progress, Awaiting Response, and Done with 13 tasks and colour-coded labels

13 tasks across 5 columns Trello · colour-coded

Project management

Executive operations task board

A fully structured Trello board managing 13 executive operations tasks across Backlog, To Do, In Progress, Awaiting Response, and Done — with colour-coded labels, due dates, and member assignment.

Zoho CRM deal pipeline showing 6 active deals in Qualification stage with Misturah Ibrahim assigned across Ford Media Group, Apex Solutions, ThinkForward and other clients

6 active deals · USD 4,480 pipeline Zoho CRM · stage view

CRM and operations

CRM deal pipeline management

Active Zoho CRM pipeline managing 6 client deals across qualification and value proposition stages — including Executive VA, Admin Support, and Inbox & Calendar VA engagements — with USD values, due dates, and full contact assignment.

Standard Operating Procedure for Executive Calendar Management written by Ibrahim Misturah showing title, document info table, and sections 1 and 2

8 sections · 5 pages SOP-ECM-001 · Version 1.0

Written communication

SOP — Executive Calendar Management

A 5-page Standard Operating Procedure covering the full executive calendar management process — from initial setup and meeting scheduling to conflict resolution, multi-timezone coordination, pre-meeting preparation, and quality standards.

Zendesk ticket showing customer complaint from Adaeze Okonkwo about a late order and Ibrahim Misturah professional reply

Ticket view

Resolved

Response time: 1h 18m Zendesk · ticket resolved

Customer support

Helpdesk ticket — complaint resolved

A customer complaint about a missing order was received, escalated to the fulfilment team, and fully resolved within 1 hour 18 minutes — with a clear follow-up commitment and refund assurance provided to the customer.

Google Calendar weekly view for May 2026 showing a fully structured executive schedule with colour-coded recurring blocks, client calls, strategy sessions, and task management

Week of 10 May 2026 · structured daily blocks Google Calendar · colour-coded

Scheduling and administration

Executive weekly calendar management

A fully structured executive week in Google Calendar featuring colour-coded recurring blocks: daily inbox checks, CRM updates, focus work, client calls, strategy sessions, travel bookings, and end-of-day reviews — all time-blocked and organised.

Senior Administrative Assistant,
Executive Virtual Assistant
& Customer Support Rep.